Here you can find out the measures and actions due to Covid19

 

Preventive concept from July 2021

BOOKING

we have adapted our cancellation conditions due to the current situation. If you book directly on our website, email or phone, you can cancel free of charge until 6:00 pm on the day of your arrival until autumn 2021. Bookings can be made quickly and easily without CC.

TO STAY IN A HOTEL IN AUSTRIA HAS THE FOLLOWING RESTRICTIONS

Guests have to show our employees at Check In

• a vaccination certificate (valid after the full vaccination) or
• proof of recovery (valid 6 months after Covid-19 recovery) or
• a valid negative PCR test (valid 72 hours) or
• a negative antigen test (valid 48 hours)

to ensure a safe stay in our hotel.

 

COVID19 TEST POSSIBILITIES

• You can get Covid Self-test directly and for free in our hotel, but we recommend to do the test before the Check In.

• Free test opportunities for foreign tourists are available in the Olympiaworld Innsbruck (Olympiastraße 10, A-6020 Innsbruck. Accessible from the hotel with line J)

GENERAL CHANGES DUE TO COVID19

• Our evening restaurant remains closed
• The direct booking benefit can be redeemed in our partner restaurant Ottoburg (www.ottoburg.at) in the old town (200m from the hotel)
• It can be that the reception is unmanned during the night.
• The bar and lobby area have to be closed due to legally covid19 restrictions at 10:00pm, that means that all guests have to go to their rooms at 10:00 pm.

PREVENTIVE MEASURES IN GENERAL

• Hygienic behaviour has to be respected from all guests

PREVENTIVE MEASURES RECEPTION AREA

• Hand disinfection dispenser at the entrance with a request for hand disinfection every time you enter the hotel
• Safety glasses between guest and employee at the reception
• Employees wash their hands and have the option of hand disinfection at the workplace
• Ballpoint pens for guest sheets are taken directly from the packaging and are not used twice (guest gift)
• Information on compliance with the hygiene rules (distance, sneezing and cigarette label, hand washing) in several places in the building
• Key cards are disinfected before they are issued or used again after 7 days
• With card terminals, the keyboard is disinfected before use by the guest

PREVENTIVE MEASURES ROOM

• No bedspreads in the room
• Notes on hand hygiene
• Provision of hand disinfectant in the room
• Use of disinfectant cleaning agents

PREVENTIVE MEASURES CATERING AREA

• Closed buffet-style products are used where possible
• Tablecloths are exchanged completely after every guest
• No cruet: salt, pepper, sugar in small packages
• Tables without a tablecloth are disinfected when guests change
• Free room service for beverage consumption in the room
• Employees wash their hands regularly and have the option of hand disinfection at the workplace
• Hand disinfection mandatory when entering the breakfast areas
• Mandatory use of disponsable gloves when entering the buffet area

PREVENTIVE MEASURES WELLNESS / SPA

• Continued compliance with the bath hygiene ordinance
• Reduction of the couches to ensure the minimum distance of 1m
• Possibility of (hand-) disinfection when removing drinks
• The opening hours of our Panorama Wellness | SPA will be extended sometimes to give more possibility to keep the distances. Please see tge information on spot

PREVENTIVE MEASURES SEMINARS

• Events are permitted
• Notes on compliance with the measures in the room
• Disinfection of the seminar tables before each event
• More information about seminars in times of Covid19 directly from us

We ask you to comply with the rules in our house in your own interest. Let us pay attention to our society together! We are at your disposal for any questions.

Thank you very much and we look forward to your visit

Your Innsbruck **** team