Here you can find out the measures and actions we took due to Covid19 from the reopening on 29.05.2020
GENERAL CHANGES DUE TO COVID19
- Due to Covid19 we have to make some small changes or restrictions when reopening on May 29th, 2020 in the company as follows:
- Our restaurant must unfortunately remain closed until further notice when our hotel reopens from 29.05.2020
- The direct booking benefit can be redeemed in our partner restaurant Ottoburg (www.ottoburg.at) in the old town (200m from the hotel)
- The reception has limited opening hours:
-Fully occupied from 10:00 a.m. to 7:00 p.m.
-Check in until 11:00 p.m.
-Available at any time outside by phone
-Early check out possible on request
- Bar operation from 3:00 p.m. to 11:00 p.m. 2 days a week (usually SUN and MO), no spirits and cocktails possible.
PREVENTIVE MEASURES RECEPTION AREA
- Hand disinfection dispenser at the entrance with a request for hand disinfection every time you enter the hotel
- Statutory mask requirement (mouth and nose protection) when entering and leaving the hotel
- Safety glasses between guest and employee at the reception
- Employees with contact with guests wear mouth and nose protection
- Employees wash their hands and have the option of hand disinfection at the workplace
- Ballpoint pens for guest sheets are taken directly from the packaging and are not used twice (guest gift)
- Surfaces, door handles and lifts are disinfected several times a day (visible documentation)
- Information on compliance with the hygiene rules (distance, sneezing and cigarette label, hand washing) in several places in the building
- Notes on the limitations of people in the elevators
- Key cards are disinfected before they are issued
- With card terminals, the keyboard is disinfected before use by the guest
PREVENTIVE MEASURES ROOM
- No bedspreads and decorative cushions in the room
- Notes on hand hygiene
- Provision of hand disinfectant in the room
- Use of disinfectant cleaning agents
- Additional disinfection of the surfaces, the telephone, the grip surfaces and the TV remote control
- If possible, new occupancy and cleaning after more than 24 hours
- Employees wash their hands regularly and have the option of hand disinfection at the workplace
- Cleaners wear a mouth-nose guard when cleaning the room
PREVENTIVE MEASURES CATERING AREA
- Breakfast not in the form of a buffet (buffet and service)
- Closed buffet-style products that are suitable for whole removal
- Bread, cheese, sausage, fruit, egg dishes, coffee, tea, milk, juices in served a la carte form (we ask for your help here with a pre-selection questionnaire)
- Tables are allocated and placed at a sufficient distance
- Tablecloths are exchanged completely after every guest
- No cruet: salt, pepper, sugar in small packages
- Tables without a tablecloth are disinfected when guests change
- Free room service for beverage consumption in the room
- No seating at the bar
- Employees who come into contact with guests wear mouth and nose protection
- Employees wash their hands regularly and have the option of hand disinfection at the workplace
PREVENTIVE MEASURES WELLNESS / SPA
- Continued compliance with the bath hygiene ordinance
- Notes on the limitation of people in the cabins
- Reduction of the couches to ensure the minimum distance of 1m
- Use of disposable cups with the beverages
- Possibility of (hand) disinfection when removing drinks
PREVENTIVE MEASURES SEMINARS
- Events are permitted subject to the minimum distance (from 8 people only possible in the seminar room "Der Graf Andechs")
- Notes on compliance with the measures in the room
- Disinfection of the seminar tables before each event
- More information about seminars in times of Covid19 directly from us
We ask you to comply with the rules in our house in your own interest. Let us pay attention to our society together! We are at your disposal for any questions.
Thank you very much and we look forward to your visit
Your Innsbruck **** team